Housing Navigation Services (HNS) provides services at the following times and locations:

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Every Monday:

• Urban Triage Direct Service Hub: 2312 S. Park Street from 9:30 AM – 3:30 PM

  • Closed 12:00 PM – 1:00 PM for lunch.

  • Walk-in intakes are accepted from 9AM to 11AM and from 1PM to 3 PM.

• Effective April 20, 2026, Urban Triage will no longer accept walk-ins to ensure adequate staff capacity and quality case management. 

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Every Tuesday:

• The Beacon Day Shelter: 615 E Washington Ave  from 8:00 AM – 4:00 PM (Registration with The Beacon required prior to services)

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Every Wednesday:

• Urban Triage Direct Service Hub: 2312 S. Park Street, 9:30 AM – 3:30 PM

  • Closed 12:00 PM – 1:00 PM for lunch.

• Five Door Recovery (Residents ONLY) | 1:00 PM – 3:45 PM

• Salvation Army (Residents Only): 630 E Washington Ave. April 8th & April 22nd, 6:00 PM – 8:00 PM

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Every Thursday: 

• The Beacon Day Shelter: 615 E Washington Ave  from 8:00 AM – 4:00 PM (Registration with The Beacon required prior to services)

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Every Friday:

• Urban Triage Direct Service Hub: 2312 S Park Street (Appointment Only)

• Madison Public Library: 201 W Mifflin St,1:30 PM – 4:30 PM​​​​​​​​​

 

In-person Housing Navigation Services are provided to people experiencing homelessness who are using shelter or living outside and not enrolled in another program who provides navigation services.​

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Housing Navigation staff focus on the following services:

• Identify barriers to housing and help develop a progress plan to overcome those barriers.

• Assist with the application process when looking for housing in the private market.

• Guide individuals and families with subsidized housing applications and opportunities.

• Help make connections to transitional housing programs, if needed.

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For people who are doubled up (staying with others/not on the lease or self-paying in a hotel), or facing housing insecurity (in housing and need to move to a different apartment), they can access resources available on the Housing Navigation website.